1. Privacy Policy

LG Home Trading Limited trading as Ocean Concrete ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 2020. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you apply for or maintain a trade account with us.

We may update or change this policy. When we do so, we will publish the current policy on our website. Please check our website to review this policy regularly.

2. Collection of Personal Information

We collect personal information from you so we can perform our business activities and functions and provide quality customer services, including but not limited to personal information necessary to assess your trade account application (“Application”). This may include your name, address, contact details, passport/driver’s licence details, financial information credit history, and other information relevant to your dealings with us.

To ensure we are meeting the needs and requirements of our website users, and to develop our online services, we may also collect aggregated information via our website by using cookies.

3. Purpose of Collection

We collect, hold, use, and disclose your personal information to:

(a)        Process your Application.

(b)        Verify your identity and creditworthiness.

(c)        Supply you with our goods and services.

(d)        Manage your account and payments.

(e)        Communicate with you regarding your account or our services.

(f)         Maintain the content of our website and tailoring your experience of our website.

(g)        Update our records and keeping your contact details up to date.

(h)        Meet our internal business processing, administrative, marketing and planning requirements.

(i)         Comply with legal and regulatory obligations.

(j)         Any other purposes hat are permitted under any agreement with you or made apparent to you at the time of collection.

We may also use personal information for direct marketing or to advise an individual about new services and marketing initiatives that may be of interest to them. These communications may be sent in various forms, such as by WeChat, mail, SMS, fax and email, in accordance with applicable laws. By submitting your personal information to us, you consent to us using your personal information for direct marketing purposes.  

You can also opt-out of receiving marketing communications from us by contacting us as noted below.

4. Disclosure of Information

We may disclose your personal information to:

(a) Credit reporting agencies, debt collection agencies, and insurers.

(b) Our employees, our related companies, professional advisers, contractors, and service providers (e.g. IT, legal, and administration services).

(c) Our suppliers and third parties with whom we have a commercial relationship with, for business, marketing and other related purposes.

(d) Any party required by law or with your consent.

5. Storage and Security

Your personal information is stored at our secured office. From time to time, we may also store personal information in the “cloud” or databases. We will take reasonable steps to protect the personal information we hold from misuse and loss, interference and from unauthorised access, modification or disclosure.

We however cannot guarantee that the internet or emailing is a secure means of submitting or holding personal information.

We will securely de-identify or dispose of personal information when we have no further need to use it, or when we are required by law to do so.

6. Access and Correction

You have the right to request access to, and correction of, any personal information we hold about you. To do so, please contact us at account@oceanconcrete.co.nz

All requests for access to personal information must be made in writing to us to the above email address. A reasonable fee may be charged by us for the cost of verifying the application and location, retrieving and copying the information requested. We will not charge you for simply making the request.

If you have any questions in relation to our information handling procedures, any complaint regarding the treatment of your privacy by us please contact us in writing at the above email address.

7. Consequences of Refusal

If you do not provide us with the requested personal information, or if you withdraw your consent for us to collect or use your personal information, we may be unable to process your Application, continue providing a credit to you, and/or continue providing goods and services to you.

8. Terms of Use

By applying for and maintaining a trade account with us, you agree to the following terms of use:

(a) You warrant that the information provided to us is true, correct, and complete.

(b) You consent to us collecting, using, and disclosing your personal information as outlined in this Privacy Policy.

(c) You authorise us to obtain credit checks or reports or other relevant information from credit reporting agencies and trade references at any time for the purpose of assessing your ongoing creditworthiness.

(d) You acknowledge that your personal information and overdue accounts may be referred to a debt collection agency or law firm for debt recovery action.

(e) You agree to notify us promptly of any changes to your personal information or circumstances that may affect your credit arrangements with us.